Privacy policy

Privacy Policy

This Privacy Policy contains 10 sections.

1. Introduction

Welcome to Sensual You. This policy explains how we handle and use your personal information and your rights in relation to that information.

FIND OUT MORE

Sensual You Limited is the controller of your personal information.

A “controller” is the organisation that decides why and how your personal information is processed.

This Privacy Policy explains why and how we will use the personal information that we have obtained from you or others, with whom we share it and the rights you have in connection with the information we use. Please read the following carefully.

This policy describes the way we handle and use the personal information that we obtain from all the different interactions you may have with us as a business, including when you visit you social media pages or website currently located at www.sensualyou.com and related websites (Site) or when you contact us, use our Apps or take part in any of our competitions or promotions. Sensual You Limited is the controller in relation to the processing activities described below. This means that Sensual You Limited decides why and how your personal information is processed. Please see the section at the end of this policy for our contact and legal information.

Responsible Retailing

Online: we do not and will not knowingly collect information from any person under the age of 16. If you are under the age of 16, you must not use the Site or submit any personal information. Due to the nature of some of our products, you must be 16 or over to use and shop on our Site.

2. Personal information we collect about you

We receive personal information about you that you give to us, that we collect from your visits to our Site, Apps and social media pages and that we obtain from other sources. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it.

Personal information that you give to us
We collect the following information if you choose to give it to us in connection with your account registration on our Site, Apps, and social media pages, your purchases or general enquiries, when exercising your legal rights or by corresponding with us by phone, email or other means and is provided by you entirely voluntarily. The information you give to us can include your name, contact details (such as phone number, email address and postal address), enquiry details, your opinion of our products and services and certain marketing preferences. There are some circumstances where we need the information (pursuant to our contract with you), for example, where you have placed an order with us, we need to know where to deliver your order and to be able to take payment from you. If you don’t provide us with this information, we may not be able to provide our services to you or be able to interact with you in the way you would expect.

Information that we collect about you – online, by phone, email, or when using our Party Plan services
• your name, title and contact details (email address, telephone number, postal address, social media handle);
• your date of birth;
• gender
• any information you include in correspondence you send to us or in forms you submit to us at our stores or when using our Site, Apps or social media pages;
• details of your orders and purchases;
• your marketing preferences;
• the opinions and other information you provide when responding to customer surveys and product reviews;
• any personal information included in your entries to competitions that we run;
• your identification information when exercising the rights that you have in relation to our processing of your personal information (see further Your rights in relation to your personal information)
• details of any transactions between you and us;
• information you give us when you contact us with a query or issue;
• your payment card details and, in relation to certain refunds, your bank account details;
• information you give us when you contact us with a query or issue
• When you visit our Site or use our Apps we automatically collect:
• the frequency of your voucher and discount downloads;
• the internet protocol (IP) address of your device and details regarding the type of device and browser software you use to access the Site;
• details of your use of our Site and Apps, namely traffic data, weblogs and statistical data, including where and when you clicked on certain parts of our Site and details of the webpage from which you visited it;
• the date and time you used our Site;
• the pages you visited on our Site and how long you visited us for;
• your GPS location (where you have permitted access to this);
• the website address from which you accessed our website;
• details regarding when and how you consented to receive marketing communications from us (including the date you provided your consent);
• cookie, pixels and beacon identification information (for more information please see our Cookie Policy).

3. Use of your personal information

We use your personal information for a variety of reasons. We rely on different legal grounds to process your personal information, depending on the purposes of our use and the risks to your privacy. You will only receive unsolicited email and SMS marketing communications from us if: (a) we have obtained your details in the course of a sale or negotiation for a sale of our products or Party Plan services and you have not objected to receiving such direct email and SMS marketing from us. Of course, we will only send you marketing emails and SMS messages that are based on similar products or services that you purchased from us and you will always have the opportunity to opt out at any time; or (b) if you have consented to receive marketing email and SMS messages from us (you can opt-out of receiving them at any time). We do not share your personal information with companies that would send their marketing to you.

We use your personal information in the following ways:

3.1 Where you have provided consent
We may use and process your personal information for the following purposes where you have consented for us to do so:
• to contact you via email or SMS (as you have indicated) with marketing information about our products, events, product launches, exciting offers and services (see Marketing for further details).

3.2 Where necessary to comply with our LEGAL OBLIGATIONS
We will use your personal information to comply with our legal obligations:
• to keep a record relating the exercise of any of your rights relating to our processing of your personal information;
• to take any actions in relation to health and safety incidents required by law; and
• to handle and resolve any complaints we receive relating to the services and products we provide.

3.3 Where necessary for a LEGITIMATE INTEREST
We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes:

• for analysis and insight conducted to inform our marketing strategies, and to enhance your visitor experience;
• to tailor and personalise our marketing communications based on your attributes, for example, by sending you a birthday treat message;
• to fulfil and complete your orders, purchases and other transactions entered into with us;
• to contact you with targeted advertising delivered online through social media and other online platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the platforms on which you receive advertising from us;
• to send you an electronic communication if you have closed your browser with items in your shopping basket;
• to send you electronic marketing information after you have purchased a product or service from us, made a purchasing enquiry or requested information of interest. At the time we first collect your details we will give you a simple way to opt out and object to our sending you electronic marketing information and this option will be repeated in every subsequent marketing message we send you. We will only contact you with information about our own similar products and services, which we hope you will like. You have the right to object to us sending you this information at any time;
• to identify and record when you have received, opened or engaged with our Site, Apps or social media or other electronic communications (please see our Cookie Policy for more information); and
• in some cases we may use automated methods to analyse, combine and evaluate information that you have provided to us. We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring and making relevant all our service and communications.
• to respond to correspondence you send to us and fulfil the requests you make to us.
• to analyse, evaluate and improve our products and services so that your visit and use of our Site, Apps, party plan services, social media pages and stores are more useful and enjoyable (we will generally use data amalgamated from many people so that it does not identify you personally);
• to undertake market analysis and research (including contacting you with customer surveys) so that we can better understand you as a customer;
• for product development purposes.
• to administer our Site, Apps and our social media pages and for internal operations, including troubleshooting, testing, statistical purposes;
• for the prevention of fraud and other criminal activities;
• to verify the accuracy of data that we hold about you and create a better understanding of you as an account holder or visitor;
• for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access;
• to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
• for the purposes of corporate restructure or reorganisation or sale of our business or assets;
• for efficiency, accuracy or other improvements of our databases and systems, for example, by combining systems or consolidating records we hold about you;
• to enforce or protect our contractual or other legal rights or to bring or defend legal proceedings;
• to inform you of updates to our terms and conditions and policies; and
• for other general administration including managing your queries, complaints, or claims, and to send service messages to you.

3.5 Where processing is in your interest
We will use your personal information where this is in your vital interest for the following purposes:
• to notify you of any product recall issues.
Marketing communications: If you do not wish to receive email communications from us, please inform us by sending an email to hello@sensualyou.co.uk

If you opt-out of receiving marketing communications from us, we keep your email address on our suppression list indefinitely to ensure that we comply with your wishes.

4. Disclosure of your personal information by us
We only disclose your personal information outside our business in limited circumstances. If we do, we will put in place a contract that requires recipients to protect your personal information, unless we are legally required to share that information. Any contractors or recipients that work for us will be obliged to follow our instructions. We do not sell your personal information to third parties.

We may disclose your information to our third party service providers, agents and subcontractors (Suppliers) for the purposes of providing services to us or directly to you;
• Banks, payment processors and financial services providers
• Cloud software system providers, including database, email and document management providers
• Customer care/services providers (Support)
• Delivery and mailing services providers
• Facilities and technology service providers
• Legal, security and other professional advisers and consultants
• Service Providers for email marketing campaigns

When we use Suppliers, we only disclose to them any personal information that is necessary for them to provide their services and only where we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do everything possible to protect your personal information, we cannot guarantee the security of any personal information during its transmission to us online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we are at fault.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:
Keep your passwords private. Remember, anyone who knows your password may access your account. Avoid using the same password for multiple online accounts. We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from Sensual You Ltd asking you to do so, please ignore it and do not respond.
Our Site, Apps and social media pages may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites‚ so we encourage you to read their privacy policies. We are not responsible for the privacy policies and practices of other websites (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.
In addition, if you linked to our Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website. For example, we use Shopify to power our online store, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use google analytics to help us understand how our customers use the site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

5. The periods for which we retain your personal information
We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it. For certain purposes, we retain your personal information indefinitely (e.g. to suppress marketing messages) whilst for others, we retain it for a period of 7 years after the information is no longer required for business reasons so that we can deal with any legal proceedings that could arise. You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law You can exercise your right to require us to retain your personal information for a period longer than our stated retention period. We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.
We retain an anonymised version of the submitted personal information for as long as we require it for reporting and other statistical and analytical purposes. Such anonymised information will not identify you and may be derived from personal information that was contained within accounts that have subsequently been deleted.

6. Your rights in relation to your personal information
You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to verify your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required after we have received full details of your request. The below list are some examples of your right to request.

• TO HAVE YOUR PERSONAL INFORMATION CORRECTED IF IT IS INACCURATE AND TO HAVE INCOMPLETE PERSONAL INFORMATION COMPLETED;
• TO OBJECT TO PROCESSING OF YOUR PERSONAL INFORMATION;
• TO WITHDRAW YOUR CONSENT TO PROCESSING YOUR PERSONAL INFORMATION;
• TO RESTRICT PROCESSING OF YOUR PERSONAL INFORMATION;
• TO HAVE YOUR PERSONAL INFORMATION ERASED;
• TO REQUEST ACCESS TO YOUR PERSONAL INFORMATION AND INFORMATION ABOUT HOW WE PROCESS IT;
• TO ELECTRONICALLY MOVE, COPY OR TRANSFER YOUR PERSONAL INFORMATION IN A STANDARD, MACHINE-READABLE FORM; AND
• RIGHTS RELATING TO AUTOMATED DECISION MAKING, INCLUDING PROFILING.

7. Changes to our Privacy Policy

We recommend you regularly check this page for changes and review this policy each time you visit our Site.

Contact and legal information
You can contact us with your queries in relation to this policy or for any other reason by post, email or by phone.

To contact us for any reason, including to exercise any of your rights in relation to your personal information, by writing to the Data Protection Team at:

Sensual You Ltd

15 High Street
Calne
Wiltshire 

SN11 0BS 

or email us at sales@sensualyou.co.uk or call us on 0330 113 1010 (Monday to Friday 09.00 – 18.00) You can always come through the live chat also excluding public holidays.