Returns, Refunds & Exchanges.

At Sensual You, we believe that customer satisfaction is so important. That is why we have carefully selected a range of quality products that you can enjoy without the worry.

While we cannot always guarantee 100%, we are sure that our fault rates speak for themselves. For example, or lingerie range has less than <0.001% returns due to manufacturing faults. I know this is something rare these day.

If you’re not happy with something you purchased from us, for any reason, then you can return it to us, and we’ll be happy to exchange your item(s) or refund it for you.

Items must be unworn, unwashed and in their original condition with all tags intact for lingerie and all seals intact for toys and accessories.

If in the event you do find a fault, please contact us within 24 hours of receiving your item(s). Email for assistance. 

There are a few things we can’t exchange or refund, these are;

  • All sex toys, where the packaging/ box has been opened, unless the item(s) are considered damaged or faulty
  • Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
  • Hosiery which has been used and where the seal is broken

Damaged parcels must be signed for as ‘damaged’. No returns may be made without prior written authorisation. We are happy to assist with sizing or colour queries prior to you ordering.

Returning items by post

Our returns policy means you can return unwanted items from anywhere in the UK, for a refund or exchange using the address below address, within 28 days of receiving your item(s).

Please note we do not cover the cost of returning the item.


Sensual You Ltd
The Stables, Moor Hill Lodge
Fishers Brook

SN11 9HB

In order for us to process your return, please include your delivery note or include a note with your full name, address, and order number which can be found on your Order Confirmation email.